Veckta Returns Policy

Last Updated: 20/06/25

Thank you for purchasing the Veckta. We want you to be completely satisfied with your purchase. If you're not happy for any reason, we’re here to help.

1. Returns Eligibility

• You may return your Veckta within 30 days of receiving your order for a full refund or exchange.

• The product must be unused and in the same condition as when you received it.

2. How to Initiate a Return

• Contact us at vecktacricket@gmail.com

• Provide the email from which your ordered the Veckta and reason for the return.

3. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

• We recommend using a trackable shipping method, as we are not responsible for lost or damaged return packages.

4. Refunds

• Once we receive and inspect your return, we’ll process your refund within 14 business days.

• Refunds will be issued to the original payment method.

• Shipping fees (if applicable) are non-refundable unless the return is due to our error.

5. Exchanges

• If you need a replacement due to a defect or damage, we’ll send you a new Veckta at no extra cost.

• Exchanges for other reasons may require return shipping at your expense.

6. Questions?

• If you have any questions about our returns policy, please reach out to:
  vecktacricket@gmail.com
  txt or whatsapp at 07599 407531

This Policy does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).